سياسة الاسترداد

Refund and return policy (Furniture):

Online Return policy

• Damaged products / Product defects 

1. Faulty products or products with quality issues are entitled to a replacement or a repair in case of the unavailability of the product in stock. And, if you are still unhappy about your purchased product and it doesn’t match your expectations, you are eligible for a full refund.
2. Customers are entitled to a refund if delivered products are damaged, upon delivery. If no damage was reported by the customer upon receiving the product, the return/refund request will be refused, and any damage to the product will be the Customer’s responsibility and may be fixed against an extra charge to be decided by Manzzeli.com and the responsible supplier according to each case individually.
3. Any product defects (wrong measurements, wrong specs, or any product characteristic which hinders its usability for the purpose for which it was designed and manufactured), will be fixed by Manzzeli.com and the responsible supplier with no extra charge only if reported by the customer within 14 days of receiving the product. Otherwise, product defects reported by the customer after the 14 days period mentioned in this article, will be the Customer’s responsibility.

• Refund Method & Duration

1. All eligible refund requests are made wirelessly (Bank Transaction, Card Refund, and/or any other wireless method used by Manzzeli.com at the time of the request) Refund requests are never made in cash even if the payment was originally processed in cash.
2. The Duration of the refund Transaction may vary from one method to another; however, the usual duration is around 14 working days or within 14 working days if possible. Manzzeli.com shall not be accountable for any delay, caused by external factors such as, and not limited to (i.e., bank policies) once the proof of the refund transaction is sent from manzzeli.com to the customer. 

• Order Modification & Cancellation

1. 1. Customers are entitled to cancel the order with no charges if the cancellation request is made within 48 hours from the order confirmation, otherwise all cancellation requests made after 48 hours from confirmation time, will be charged 50% of down payment.

    Knowing that:

   products that cost 4000-7000 an amount of 25% is paid as down payment.

   product that cost over 7000 an amount of 50% will be paid as down payment.

2. Customers are entitled to make modifications to their order/items purchased, within a time frame of 48 hours from the order confirmation date and time. Otherwise, modifications made after 48 hours with a maximum of 72 hours from the order confirmation date & time may be charged an amount to be decided by manzzeli.com, depending on the item purchased, modification request, and production progress. Modification charges will be decided by manzzeli.com along with the vendor according to the product and each case individually.

• Duration of Production

1. The average duration of production is from 4 to 6 weeks, from the order confirmation date. However, production duration may exceed the 6 weeks period, due to several non-exclusive reasons such as (Lack of Raw material in the Egyptian market, factory production queue, Quality control recommendations, and/or any other external factor, that may delay the production).

• Storage

1. Manzzeli.com charges an extra L.E. 500 per item / per week if customers postpone the delivery for more than 7 weekdays.

• Measurements & sizes

1. When ordering a product that requires precise room/space measurements, such as and not limited to Kitchen units, wardrobes, drawer units, and shoe cabinets. Etc.… Customers may request from manzzeli.com to take all necessary measurements against an extra charge of L.E. 400 for each visit as requested by customer. However, measurements and sizes, submitted by customers, are the customer’s responsibility only, and any modification or procedures that may require extra charges due to discrepancies in measurements & sizes submitted by the customer shall be charged to and paid by the customer.
2. Customers should make sure that all ordered products, will not be obstructed or confined by any obstacles upon delivery, such as and not limited to (Entrances, staircases, corridors, Door entries, etc.…) Otherwise, extra charges (i.e. reverse shipping, lifting tools & equipment’s) may be paid by the customer, without any liabilities on manzzeli.com, should such obstacles cause any sort of damage to the product. Customers may ask for a site/location inspection against an extra charge of L.E. 400 (only in Cairo & Giza)
3. Beds & Mattresses: When ordering a bed, customers are requested to confirm the size of the bed and the size of the mattress that fits the ordered bed. Manzzeli.com recommends purchasing the Mattress after receiving the bed.
   
4. Warranty: The warranty applies only to wood and sponge and does not cover fabric or any defects resulting from misuse or environmental conditions. If fabric damage occurs within one month of the delivery date, the quality department will assess whether the damage is due to misuse or a manufacturing defect.