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سياسة رد الأموال

Shipping


When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by call/SMS. After successful verification (time frame: within 24 – 72 hours after the ordered date), you can expect to receive your order within the given time frame shown for each product in the product details page

 

Refund and return policy (Furniture):


  1. Faulty products or products with quality issues are not entitled to returns, only repair and replacement. However, if it still doesn’t match your expectations afterward you are entitled to a full refund
  2. If you want to cancel as changed in mind without the trial for repair or replacement it will cost you the shipping fees and 50% of your down payment
  3. Any faulty item should be reported in 48 hours after receiving. If not, it means the product Was in good condition and matched the specs. Any report after the allowed period will be handled as a warranty case, not a faulty item
  4. After 48 hours of order confirmation down payment is non-refundable if you want to cancel before receiving.
  5. Customers cannot hold money for the order, either you receive and pay the full amount then contact customer service for any situation or you refuse to receive the product.
  6. For any requests or inquiries please come back to us. any contract or agreement done between the customer and the manufacturer must be reported to Manzzeli immediately by max next day during business hours otherwise Manzzeli is not responsible by any means for this deal or agreement.
  7. In case of wrong order delivery (not the order you requested) the customer is entitled to a full refund without any costs including shipping fees or replacement.
  8. Order cancellation due to late delivery is entitled to a full refund after exceeding the delivery period mentioned for each product by 7 working days.


What happens once we receive the returned item(s)? (General Merchandise)

  • The quality check is processed on the reason of return communicated to our customer service team. If for any reason you wish to examine a different part/function of the returned item other than what was communicated during your interaction with the Customer Service team; the return cycle time will be renewed. (6-10 business days)
  • If your product matches the conditions above, return requests can be submitted by contacting our customer service team, emailing us, or by messaging our Facebook team on our Facebook page. They will walk you through the process of shipping the product back to us through our shipping partner.
  • Product(s) that are returned without contacting our Customer Service team will be shipped back to you upon locating your address in our records.
  • In case the returned product does not match the conditions above, it will be rejected and will be shipped back to you. If delivery (back to you) fails due to unavailability or was rejected by you, it will be stored at our facility for 3 months, after which you can no longer claim it.


 

 

After performing a quality check on the returned product by our After Sales department (6-10 working days required), you will be able to proceed with one of the below two options:

  • Exchanging your product with another one sold on www.manzzeli.com
  • Refunding the paid price with one of the refund methods below:
  • Voucher refund, sent to your email to be used in your next purchase from Manzzeli
  • Credit card refund (if the order was initially paid for using a credit card)
  • Postal transfers. (For residents outside of Cairo/Giza/Alexandria only) (5-7 working days required)
  • Cash Refund. (For Cairo/Giza/Alexandria residents only) (5-7 working days required)
  • In case of refund via Postal transfers or cash refunds, you will need to provide the below info to our Customer Service team:
  • Full name.
  • Clear address of residence.
  • National ID number.
  • In the case of not being able to receive it yourself, please provide a photocopy of the national ID – for the person who will receive it on your behalf – to our Customer Service team. This person will have to sign a proof of delivery to confirm your money has been refunded to you.
Downpayment (General)
  • Is eligible for custom made products & it's mentioned in product specs for the payment options the customer can get it through our customer service channels 

Security

a) Orders must be delivered to a private address, e.g. home or work address. Kindly note that we cannot deliver any order to public places, streets, cafes, and restaurants.

b) If payment is completed with a credit card, the only person allowed to receive the order is the cardholder, who must show his national ID to our driver.